Vale Gymnastics is a club located in the Vale of Glamorgan, in Wales. The club provides gymnastics classes to various age groups within their own facility.
Since being founded in 2011 the club has grown significantly and thus realised that an online booking system was required to enable them to keep better track of their customers’ payments, memberships and registrations.
The ability to offer yearly memberships paid monthly or as a one-off payment whilst being able to manage the registrations of each individual is vital for Vale Gymnastics as the business has grown. Participant UK have therefore been able to provide the club with a booking system that enables payments to be taken each month or the full fee to be paid in one lump sum as per the customer’s requirement. The additional flexibility of our platform has provided Vale Gymnastics with individual booking forms.
Our search page functionality has enabled the club to advertise all of their classes online, allowing potential customers to locate the most relevant one for them.
Maintaining the club’s corporate image was vital and meant that Vale Gymnastics were able to make use of our branded registration page functionality which ensures a smooth transition between the club’s website and our booking platform.
Nathan Mullett, Owner and Head Coach of Vale Gymnastics says…
Vale Gymnastics has been working with Participant for the last 6 months and their online booking system has enabled the business to manage customer information and payments far more efficiently, improving customer service and cash flow. Overall the online platform built into the website offers a much more professional and user-friendly experience for customers and also reduces the amount of time spent on customer service. The online booking system is flexible and can be easily adapted with progresses made by the business. It is easy to manage and the support service in place from Participant is fantastic, it is efficient and professional and the continuity of staff is really refreshing.
We are delighted to be providing our booking service to Vale Gymnastics and look forward to continuing to work with the club as it grows.